How do I pay my bill online?

Use our secure Online Utility Billing portal to make one-time payments or set up automatic payments.

Pay My Bill →

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Can I even out seasonal spikes in my bill?

Yes. Budget Billing averages your payments across the year to help avoid high winter or summer bills. Enrollment begins each April.

Learn about Budget Billing →

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What if I need help paying my bill?

We partner with KirkCare for short-term assistance and offer Budget Billing to help stabilize costs.

• Payment Assistance & KirkCare →

• Utility Billing Customer Service: (314) 822-5843 | UtilityHelp@kirkwoodmo.org

Do I need to report a power outage?

No. Our smart meter system alerts us in real time when an outage occurs. You can check the status and estimated restoration on our live outage map.

View Outage Map →

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How do I report a streetlight out or power quality issue?

Use our Report a Concern form for issues like streetlights out, tree limbs near power lines, or flickering or low voltage.

Reports are reviewed Monday through Friday, 7:30 a.m.–4:00 p.m.

Report a Concern →

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How is Kirkwood Electric improving reliability?

We recently completed a citywide modernization of substations, transmission lines, and smart meters to strengthen reliability and restore power faster after storms.

Modernization & Rate FAQ →

How do I start, stop, or transfer service?

Submit your request online. Have your service address, move dates, and contact information ready.

Start / Stop / Transfer Service →

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Do deposits or connection fees apply?

Some services require a deposit or connection fee. You can view current amounts and details on our Rates & Fees page.

View Electric Rates →

Why did electric rates change?

Rates were updated to rebuild reserves and address rising energy costs after a 12-year modernization that improved system reliability and efficiency.

Modernization & Rate FAQ →

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Where can I see current electric rates?

You can view residential and commercial rate tables, fees, and billing examples on our Rates & Fees page.

View Electric Rates →

How can I lower my energy use?

Small steps—like adjusting your thermostat, using LED lighting, and sealing air leaks—can help lower your energy costs and conserve power.

Energy Tips & Programs →

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What should I do if I see a downed power line?

Stay far back and call 911 immediately. Do not touch the line or anything touching it. After calling 911, notify Kirkwood Electric at (314) 822-5842.

How do I reach Customer Service?

• Utility Billing: (314) 822-5843 | UtilityHelp@kirkwoodmo.org

• Kirkwood Electric: (314) 822-5842 | KirkwoodElectric@kirkwoodmo.org